Why can't Zoë see my data?
Ask Zoë first
Zoë can often diagnose this herself, faster than working through a manual checklist. Try:
"Why can't you see this data?"
"Is [table or metric] available in my workspace?"
"What tables and fields do you have access to for [topic]?"
Zoë will usually tell you whether the issue is a missing table, a permission restriction, or a filter excluding all the rows. If her answer resolves it, you're done.
If you still need to dig further, the issue is usually one of these:
The warehouse connection is not working.
The relevant tables are not modeled in Zenlytic.
The question is asking for a metric or field that does not exist yet.
Your role, group, or data access rules prevent you from seeing the data.
The data exists, but the date range or filters exclude it.
Step 1: Check whether this is a connection issue
If no one in the workspace can query the data, the warehouse connection may need attention.
Ask a workspace admin or data owner to confirm that the warehouse connection is active and that Zenlytic has the required database permissions.
Step 2: Check whether the data is modeled
Zoë can only reliably answer questions about data that is available to Zenlytic through the semantic layer.
If a table, metric, or field has not been modeled yet, ask Zoë to recommend how to add it — see Ask Zoë for Data Model Recommendations. A data model owner can also confirm whether the table, field, or metric exists in the workspace.
Step 3: Check your access
If other users can see the data but you cannot, your role, groups, or user attributes may be limiting your access.
Ask a workspace admin to check:
Your role
Your workspace groups
Dashboard sharing
User attributes
Data access rules
Step 4: Check filters and date ranges
Sometimes Zoë can see the data, but the current filters remove all rows.
Try asking with a broader date range or fewer filters.
Examples:
"Show total orders for all time."
"Show revenue for the last 12 months."
"Show the most recent date available for orders."
When to contact support
Contact support if:
The warehouse connection appears broken.
Multiple users cannot access expected data.
A modeled metric or field is missing.
Access rules look correct but the user still cannot see the data.
Zoë is returning errors instead of results.
Include:
Workspace name
User email
Warehouse type, if known
The exact question asked
Screenshot or error message
Whether the issue affects one user or everyone