What You're Trying to Do
Zoë's numbers don't match your spreadsheets, dashboards, or what you expect to see.
Quick Solution (5 minutes)
Follow this 4-step validation process:
Step 1: Check Time Zones and Date Ranges
Ask Zoë: "Show me [metric] for [specific date range] in [timezone]"
Example: "Show me revenue for January 1-31, 2024 in PST"
Step 2: Verify Your Metric Definition
Ask Zoë: "How do you calculate [metric_name]?"
This shows you the exact SQL and logic Zoë is using.
Step 3: Check for Duplicate Data
Ask Zoë: "Are there any duplicate rows in [table_name]?"
Duplicates can inflate numbers and cause mismatches.
Step 4: Compare Raw Counts First
Ask Zoë: "How many total rows are in [table] for [date range]?"
Verify the basic data volume matches your expectations before checking calculated metrics.
Numbers matching now? Great! If not, you've identified whether it's a date, definition, duplicate, or data volume issue.
Still Need Help?
Complete Guide For detailed metric definition and troubleshooting → Measures Documentation and Field Definitions
Ask Zoë Directly Try asking: "Show me the SQL for this query" to see exactly how calculations are done
Contact Support If metrics still don't match after checking these steps → Contact Support with "Metric Validation Issue" and include:
The specific metric that's wrong
Expected vs. actual numbers
Date range you're comparing
Where you're getting the "correct" numbers from