What You're Trying to Do
You're getting "Access denied" errors or can't see data that you should be able to access.
Quick Solution (3 minutes)
Diagnose permission issues:
Step 1: Check What Data You Can Access
Ask Zoë: "What data am I allowed to see?"
This shows your current permissions and available tables.
Step 2: Identify Missing Access
If you can't see expected data, check:
Are you on the right workspace?
Has your role or department changed recently?
Are you trying to access PII or sensitive data?
Step 3: Request Access from Your Admin
Contact your workspace admin with:
What specific data you need access to
Your business justification for access
Your current role/department
Can access your data now? Great! If the issue persists, it may be a data model configuration problem.
Still Need Help?
Complete Guide For detailed permission setup and troubleshooting → User Attributes and Access Grants
Ask Zoë Directly Try asking: "Why can't I see [specific table or field]?"
Contact Support If you're the admin or permissions seem broken → Contact Support with "Access Control Issue" and include:
Your role and what you should access
Specific error messages
What worked before vs. now
Related Quick Guides
Why Can't Zoë See My Data? ← Basic connection issues
When to Contact Support vs. Self-Service ← Escalation guide