Data access issues, permissions, and user attributes
If you see an access error or cannot find data you expected to see, the issue is usually caused by one of four things:
Your workspace role does not include the permission you need.
The dashboard or content has not been shared with you.
You are not in the right workspace group.
User attributes or data access rules are limiting the rows or fields you can see.
Start with the exact issue
I cannot open a dashboard
Check whether the dashboard has been shared with you or a group you belong to.
If other people can open the dashboard but you cannot, ask a workspace admin to check dashboard sharing and your group membership.
I can open the dashboard, but the numbers look different
Your workspace may use row-level access rules or user attributes. These rules can show different data to different users on the same dashboard.
For example, a regional manager may only see their region, while an executive sees all regions.
I cannot see a field, table, or metric
The data may not be included in the semantic layer, or your role/data access rules may not allow you to see it.
Ask a workspace admin or data model owner to confirm whether that field, table, or metric is available in Zenlytic.
I cannot use a feature
Your role may not include the required permission.
For example, Explore users can use Zoë and Explore-related functionality, but they do not have data model edit access and cannot use Context Manager from chat.
What to check before contacting support
Before contacting support, gather:
Your workspace name
Your user email
Your role
The dashboard, field, table, or metric you expected to access
A screenshot or exact error message
Whether another user can access the same content
Whether your role or team changed recently
What admins should check
Workspace admins should check:
The user is in the correct workspace.
The user has the correct role.
The user belongs to the correct workspace groups.
The dashboard or content is shared with the user or group.
User attributes are set correctly.
Any data access rules match the user’s expected access.
If all of those look correct, contact support with the details above.