Login troubleshooting
If you cannot log in to Zenlytic, the cause is usually one of these:
Your company requires VPN access.
Your company uses SSO and your account is not configured correctly.
You are using the wrong email address.
You have not been added to the correct workspace.
Your browser session needs to be refreshed.
Network error or blank page
If you see a network error, a blank page, or Zenlytic fails to load, check whether your company requires a VPN.
Some company networks block access unless your VPN is active.
Try this:
Turn on your company VPN.
Refresh Zenlytic.
If it still fails, log out and back in.
Try a private/incognito browser window.
If the issue continues, send support a screenshot and the exact error message.
SSO login issues
If your company uses SSO, make sure you are signing in with the correct company email address.
If SSO says you do not have access, contact your workspace admin or IT team. They may need to add you to the correct SSO group or Zenlytic workspace.
Wrong workspace or missing workspace
If you can log in but do not see the workspace you expected, you may have signed in with a different email address or may not have been invited to that workspace.
Ask your workspace admin to confirm:
The email address on your Zenlytic account
The workspace you should access
Your workspace role
Whether your invite has been accepted
Browser/session issues
If login worked before but suddenly stopped:
Refresh the page.
Log out and log back in.
Clear site cookies for Zenlytic.
Try a private/incognito window.
Try a different browser.
When to contact support
Contact support if the issue continues after checking VPN, SSO, workspace access, and browser session steps.
Include:
Your email address
Workspace name
Login method, such as email/password or SSO
Screenshot of the error
Whether VPN is required at your company
Browser and operating system